Human Rights Policy

Human rights commitments are most meaningful when they affect how people are recruited, supervised, treated and able to raise concerns. In an outsourcing environment, that includes frontline teams, support staff, trust and safety reviewers, contractors and relevant suppliers.

Upstream BPO's public position is that dignity, fair treatment and freedom from abuse should form part of the operating model rather than sit only in policy language.

The public commitments include non-discrimination, no forced labour, no child labour, no trafficking, respect for personal dignity and safe working conditions appropriate to the role being performed.

Harassment, coercion, retaliation and degrading treatment are inconsistent with responsible service delivery. Workers should have access to grievance or escalation routes and should not be required to surrender identity documents or pay exploitative recruitment fees as a condition of work.

Human-rights responsibilities also extend into relevant supply relationships. Buyers increasingly expect providers to articulate not just how they manage their own workforce, but what standards they expect from vendors and partners involved in service delivery.

Where concerns arise, appropriate review and remediation should follow. This page does not invent a published audit regime or statutory reporting framework that has not been confirmed, but it does make the expectation of responsible follow-up explicit.