Terms of Use

These Terms of Use govern your use of upstreambpo.com and related public website content, workspace or portal access points and public contact routes operated by Upstream BPO.

By accessing or using the site, you agree to these terms. If you do not agree, you should not use the site.

The website is provided for general informational, commercial-introduction and contact purposes. Content on the site does not by itself create a binding services contract, delivery commitment, procurement acceptance or regulatory assurance.

Submitting an enquiry, requesting a proposal or accessing public materials does not by itself form a managed-services agreement or any other binding commercial contract. Service scope, deliverables, pricing, data terms and operating commitments are governed by separate agreements where applicable.

Unless otherwise stated, the website content, design, branding, graphics, text, layout and related materials are owned by Upstream BPO or its licensors and are protected by applicable intellectual-property laws.

You may view and use the site for legitimate business, informational and due-diligence purposes. You may not reproduce, republish, distribute, frame, scrape, reverse engineer, modify or create derivative works from site content except as permitted by law or with prior written permission.

You must not use the website in a way that is unlawful, deceptive, abusive, fraudulent, harmful to the site or harmful to other users. This includes attempts to gain unauthorised access, interfere with service operation, submit false information, harvest protected data, upload malicious code or misuse public contact routes.

Where account or workspace access is provided, you are responsible for maintaining the confidentiality of your credentials and using those areas only for their intended purpose.

The site may contain links to third-party sites, sources or tools for convenience or reference. Upstream BPO does not control those third-party resources and is not responsible for their content, availability or privacy practices.

The website is provided on an as-available basis. Upstream BPO may update, suspend, change or withdraw content, routes or functionality without notice. While reasonable care is taken with public content, the site should not be relied on as a substitute for contract review, legal advice, procurement diligence or technical validation.

To the fullest extent permitted by applicable law, Upstream BPO excludes liability for indirect, consequential or incidental loss arising from use of, inability to use, or reliance on the website. Nothing in these terms excludes liability that cannot lawfully be excluded.

Use of the site is also governed by the Privacy Policy and Cookie Policy, which explain how personal data, cookies, consent choices and related website technologies are handled.

Upstream BPO may revise these Terms of Use from time to time by updating this page. Continued use of the site after changes are posted means you accept the updated terms.

For legal notices regarding these Terms, contact Upstream BPO (MSC) Sdn Bhd, Q Sentral, Level 16-8 & 9, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia. Email: dpo@upstreambpo.com

These Terms of Use are governed by Malaysian law. Any dispute relating to the website or these terms should be subject to the Malaysian legal framework and the applicable courts of Malaysia, unless a different approach is required by a separate binding agreement.

Questions about these terms can be sent to legal@upstreambpo.com. General enquiries can also be routed through connect@upstreambpo.com.