Investigations
Zero in the past 12 months
Trust Centre
Fair Competition
Upstream BPO maintains a standalone fair competition policy prohibiting price-fixing, market allocation, bid-rigging and the sharing of competitively sensitive information with competitors. We recorded zero competition-law investigations or findings in the past 12 months.
Key information
At-a-glance governance context
These points summarise the public scope of this page and the main contact or review context around it.
Findings
Zero in the past 12 months
Industry groups
Participation reviewed by legal and compliance in advance
Policy enquiries
dpo@upstreambpo.com
Section 1
Prohibited practices
The following are prohibited without exception.
- Price-fixing.
- Market allocation.
- Bid-rigging.
- Sharing competitively sensitive information with competitors.
Section 2
Trade associations and industry groups
Legal and compliance review all trade association and industry group engagement before Upstream BPO staff participate. Review happens in advance of participation rather than as a retrospective check.
Industry forums are where competitively sensitive information moves most easily between competitors, which is why the control sits at the point of entry.
Section 3
Training
Antitrust content is included in our compliance training and in onboarding.
During 2025, 100% of Upstream BPO employees completed fair competition training.
Section 4
Enforcement record
Upstream BPO recorded zero competition-law investigations and zero findings against the company in the past 12 months. We disclose this as a metric with its reporting period.
Section 5
Policy availability
Our fair competition policy is a contract-level document. We provide it on request rather than publishing it here.
Reviewer questions
Questions we are asked in security review
Answers are stated in full here so they are quotable directly into a security questionnaire.
What practices does the policy prohibit?
Price-fixing, market allocation, bid-rigging, and sharing competitively sensitive information with competitors.
How do you control industry group participation?
Legal and compliance review all trade association and industry group engagement before Upstream BPO staff participate.
Have there been any competition-law findings against Upstream BPO?
No. Zero competition-law investigations and zero findings in the past 12 months.
Can we review the fair competition policy?
Yes. It is a contract-level document provided on request from dpo@upstreambpo.com.
Related resources
Related governance and service pages
Use the connected pages below for deeper privacy, governance, service or contact context.
Contact & Escalation
Fair competition policy enquiries and policy requests route to dpo@upstreambpo.com. We acknowledge security and trust enquiries within 3 business days.
Next Step
Need a deeper governance review?
Send certificate requests, subprocessor list requests, incident reports and vulnerability disclosures to dpo@upstreambpo.com. We acknowledge security and trust enquiries within 3 business days.