Omnichannel Hub
Customer & Associate Experience
Through integrative Technologies, Increase Customer satisfaction and reduce cost
Great Customer Experince
Top BPO In Malaysia, Upstream BPO, We pride ourselves on being the Best and most responsive BPO to do business with
From first contact, we aim to be the easiest, most versatile and most innovative to do business with, at your side for your end-to-end customer journey, thus enabling continuously improving operational and workforce efficiencies. Our simplicity and effectiveness are personified by our our Omni-Channel Easy Access Network (OCEAN), which enables us to optimise the transfer of voice and data to and from the web, Telco providers and client data centres. Using OCEAN, we ensure top quality interactions and the highest levels of continuity whilst reducing bandwidth costs, while also being able to monitor the availability and quality of inbound voice calls from dial tone to agent, enabling earlier the identification and resolution of issues.
From first contact, we aim to be the easiest, most versatile and most innovative to do business with, at your side for your end-to-end customer journey, thus enabling continuously improving operational and workforce efficiencies. Our simplicity and effectiveness are personified by our Omni-Channel Easy Access Network (OCEAN), which allows us to optimize the transfer of voice and data to and from the web, Telco providers and client data centers. Using OCEAN, we ensure top-quality interactions and the highest levels of continuity whilst reducing bandwidth costs, while also being able to monitor the availability and quality of inbound voice calls from dial tone to agent, enabling earlier the identification and resolution of issues.
Redefining CX Experience
Customer requests and desires are continuously adapting, impacting your client involvement. Upstream BPO provides performance audits, data-driven strategies, and cutting-edge technology into your convenient package for a smoother customer experience. Establish a global Center of Excellence at one of our delivery centers and begin testing new ideas.
Consistently delivering excellent performance, which we have attained by relentlessly pursuing excellence.
We deliver the most effective and complete multi-lingual omnichannel CX solutions
Transforming the contact centre to provide a frictionless cross-channel customer experience is our core competency. Helping us achieve this is our unparalleled experience and understanding of the cultural, linguistic, socio-economic and technological factors that impact CX preferences across Asia and worldwide
Comprehensive Customer Care
- A proactive approach to cater to all the customer’s requirements and needs.
- Outcome-focused support can help to reinforce brand values.
- Work on building loyalty among high-value customers.
Technical & Sales Support
- Troubleshooting, monitoring, and maintenance support to create positive and user-friendly brand experiences.
- Strong sales growth through optimized sales funnels.
- Maximizing profits and fostering consumer loyalty.
Fulfillment of Requirements and Needs Of The Customers
Highly effective order processing.
Portal management for enhanced customer experience.
Delivery scheduling services that help clients realize cost savings.
>90%
Round-the-clock customer synergy backed up by a broad network of regional centers and multi-lingual staff for catering not only to the market of Asian and English-speaking but as well as European and American markets.
ACHIEVING RESULTS
We get results, and we get them quickly - first time, every time and all the time
We have a proven track record of outstanding execution, achieved through a relentless pursuit of quality. This assures better business outcomes, higher first call resolution and service levels, increased customer satisfaction, as well as more productive and happy staff with industry low attrition rates – all backed by our globally recognised SCP (Service, Capability & Performance), ISO 9001 (Quality Management System) and ISO 27001 (Information Security Management System) certifications.
ACHIEVING RESULTS
We get results, and we get them quickly - first time, every time and all the time
We have a proven track record of outstanding execution, achieved through a relentless pursuit of quality. This assures better business outcomes, higher first call resolution and service levels, increased customer satisfaction, as well as more productive and happy staff with industry low attrition rates – all backed by our globally recognised SCP (Service, Capability & Performance), ISO 9001 (Quality Management System) and ISO 27001 (Information Security Management System) certifications.
