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MALAYSIA |  KUALA LUMPUR

MANDARIN CUSTOMER SERVICE EXECUTIVE (FRESH GRADUATE)

Location:  Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Job Requirements:

1) Minimum Diploma
2) Have an experience in contact center.
3) Excellent communication skills (English & Mandarin ).
4) Can join immediately.

Please attach:

1) Updated resume
2) Expected salary
3) Notice period

 

MALAYSIA |  KUALA LUMPUR

CONTENT MODERATOR

Location:  Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Job Requirements:

1.Review content on short-video platforms and conduct the content quality control in
for current markets, make sure the contents comply with local policies, regulations and culture

2. Handle complaints and reports with respect to users and community

3. Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines

4. Identify improvement opportunities in workflow by using daily data analysis and suggest solutions

5. Analyze the risk level of incidents and assess the safety status of the community and products

6. Attention to details and ability to work differing 7*24 work rotations/shifts as required. (8hrs shift/ 5days work & 2 days Off with regular rotational shift plans)

Job Type: Full-time

Benefits:

Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:
1 year (Preferred)
Language:

English (Preferred)
Malay (Preferred)

Shift availability:

Overnight Shift (Preferred)
Night Shift (Preferred)
Day Shift (Preferred)

MALAYSIA |  KUALA LUMPUR

Customer Service (KOREAN SPEAKER)

Location: Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Hiring Alert! 📢
Korean Speaker need URGENTLY (Part Time/Freelancer)

Job Description:

Cold call people using a given phone directory

Answer incoming calls from prospective customers

Use scripts to provide information about product’s features, prices etc. and present their benefits

Ask pertinent questions to understand the customer’s requirements Record the customer’s personal information accurately in a computer system

Set date and information needed and update in the system

Basic Requirement:

· Good in WRITING AND SPEAKING Korea & English Language ( Required).

MALAYSIA |  KUALA LUMPUR

Customer Service (MANDARIN SPEAKER - Q Sentral)

Location: Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Position: MANDARIN CUSTOMER SERVICE EXECUTIVE( FRESH GRADUATE)

Must-have requirements:
1) Minimum Diploma
2) Have an experience in contact center
3) Excellent communication skills (English & Mandarin )
4) Can join immediately

Please attach:
1) Updated resume
2) Expected salary
3) Notice period

MALAYSIA |  KUALA LUMPUR

Customer Service (MANDARIN SPEAKER)

 Location: 5, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Position: MANDARIN CUSTOMER SERVICE EXECUTIVE( FRESH GRADUATE)
Work location: Kuala Lumpur( Near to KL Sentral)

Must-have requirements:
1) Minimum Diploma
2) Have an experience in contact centre
3) Excellent communication skills (English & Mandarin )
4) Can join immediately

Please Attach:
1) Updated resume
2) Expected salary
3) Notice period

MALAYSIA |  KUALA LUMPUR

Customer Service (ENGLISH SPEAKER)

Location: Address: Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

We are currently looking to customer service agents for our International project based in our KL branch . This is a fantastic opportunity to be part of a start-up project, and influence the best-practices of the team. If you are fluent in English and Malay , we would love to hear from you!

Responsibilities:

– Handle customers enquiries (inbound and outbound) and/or complaints within stipulated timeframe through various channels
– Maintaining a positive, empathetic and professional attitude toward customers at all times.
– Ensure customer satisfaction and provide professional customer support.
– Responsible for being part of the overall customer experience and journey
– Maintain quality in work ethics and processes
– Be involved with all other tasks as assigned by supervisor

Profile

– Minimum 1 to 3 years of relevant working experience in customer service environment.
– Bilingual – Fluency in English is a must

Abilities

– Customer Service Orientated
– Must be comfortable with high volume of transactions.
– Proven track record for improving process efficiencies and solving problems
– Excellent communication skills in both written and verbal
– Excellent internal personal skills to connect with customer
– Excellent analytical, problem-solving skills and multi-tasking ability
– Able to cope with work pressure.
– Ability to stay calm when customers are stressed or upset.
– Ability to connect with people from all levels of society
– Minimum qualification in Diploma Business Admin/equivalent

MALAYSIA |  KUALA LUMPUR

Backend Officer

Location: Address: Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Job description

Upstream BPO SDN BHD. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019.

We are expanding our Customer Service team and hiring Immediately.

We are currently looking to customer service agents for our International project based in our KL branch . This is a fantastic opportunity to be part of a start-up project, and influence the best-practices of the team. If you are fluent in English and Malay , we would love to hear from you!

Responsibility:
– Service customer’s request via CRM case management within stipulated timeframe
– Example of common services: process relocation/account takeover requests, process market interaction requests, process product change/ promo code change, process early termination waiver, process payment refund, etc.
– Process daily billing check, bill verification and bill posting
– Process exceptional payment
– Perform dunning follow up with the customer

Profile
– Minimum 1 to 3 years of relevant working experience in customer service environment.
– Experienced in managing the process of payment & collection, and billing.
– Bilingual – Fluency in English is a must

Abilities
– Customer Service Orientated
– Must be comfortable with high volume of transactions.
– Proven track record for improving process efficiencies and solving problems
– Excellent communication skills in both written and verbal, and internal personal skills
– Excellent analytical and problem-solving skills
– Able to cope with work pressure.
– Ability to stay calm when customers are stressed or upset.
– Ability to connect with people from all levels of society
– Independent and work with minimum supervision
– Sense of urgency
– Administrative accuracy with an eye for detail